Questions and answers

No, and it's worth saying why rather than just no. The Nxs Model does the analysis and a coach makes the call. If you were talking straight to a model with no human in the loop, you'd be paying us for something you can get free elsewhere, and you'd be getting advice from something that has read the internet rather than your last twelve weeks.

Because an instant answer is an unread answer. Your coach looks at your actual data before replying. That takes longer than a second and it's the whole point.

Think about how you use a specialist. You don't text them at 11pm expecting an answer before midnight. You book, they read your file properly, then they tell you what they think. The value is in the reading.

Because an app is software and this is people. The software is ours and it does a great deal of the work, but the thing you're paying for is a qualified human reading your numbers every week and being answerable for what they tell you.

A one-hour personal training session in Australia can cost $130 or more. Performance costs less than a single session, per month. That has a real cost per client, which is why the roster is capped and the number is small.

Two humans and two models, and we'll always tell you which is which.

Justin and Carla are your human coaches. They set your plan, make the judgement calls, and sign off anything that changes what you do.

Behind them sits the Nxs Model. Liam, our coaching model, reads your numbers every day, spots the patterns a weekly glance would miss, and puts what matters in front of your human coach. Nexus builds and runs the pipelines that pull your data in and keep it straight.

The line we hold: the Nxs Model does the watching, humans do the deciding. Anything that reaches you as coaching has had a human read it first, and when something is model-generated we say so rather than passing it off as one of us.

How the Nxs Model works, in specifics →

Tell us everything on the intake form: injuries, surgeries, pain that shows up, ongoing medication. Your plan is built around it, and flagged items get checked before anything is programmed.

This is coaching, not healthcare. It doesn't replace your doctor or physio, and if you're in treatment, talk to them before starting.

Polar and Withings connect directly. You authorise us once and your training and body-composition data flows in on its own from then on. These are the two we have full API access to today, and they're the smoothest experience by a distance. That list grows as we build each one.

Everything else comes in through our own app. It sits on your iPhone, reads what your watch already writes to Apple Health, and passes it to your dashboard. Nothing to export and nothing to send us. The app is in TestFlight beta at the moment, which is how Apple distributes a build before public release, so it isn't on the App Store yet. Ask us and we'll add you to the beta.

Garmin works this way too. Garmin have paused new developer access to their health API and haven't said when it reopens, so we can't connect to Garmin itself. We don't need to: your Garmin already writes to Apple Health, and we read it from there. Same for Apple Watch.

Android and Samsung work, with one extra step. Our own app is on iPhone first. Until the Android version lands, we walk you through a small free bridge app that reads Health Connect, which is Android's equivalent of Apple Health and where Samsung Health, Garmin and Fitbit all write, and forwards the measurements you choose to your dashboard.

It is someone else's app sitting between your watch and us, and we would rather say so than let you find out during setup. It is free, you choose what it sends, and it comes off your phone the day our Android app arrives.

Recovery, HRV and sleep arrive on the same route, whichever phone you are on, and on every plan. There's no morning reading to type in, and no separate strap or subscription to buy.

Going through Apple Health or Health Connect is deliberate, and it's Apple's and Google's design rather than ours. Neither will hand a company like us a pipe into your health data, which is the right call, so the app sits on your phone under your control and you choose exactly which measurements are shared. Share heart rate and sleep but not location. Share steps but not workouts. Whatever you're comfortable with.

You can change your mind whenever you like, and switching it off is one toggle on your own phone. You don't have to ask us, tell us, or cancel anything. The data stops arriving and your dashboard keeps everything else working. We'd rather you had that switch than not.

This list grows. Connecting new devices is active work here, not a someday plan. It's what the engineering side of NxsTech does, and this answer gets updated as each one lands. If your device isn't here yet, it's likely on the bench.

Not sure what you've got? Tell us at the lead form and we'll say plainly what will and won't work today, and what's close.

The dashboard isn't, and that's deliberate. It's a private web page that lives at its own address, secured behind your own login. You open it in the browser you already use, then add it to your home screen or dock, where it sits and behaves exactly like an app: its own icon, opens full screen, one tap. Nothing to update, and it works the same on a phone, tablet or laptop.

There is one app in the path, and it does a single job: it reads what your watch already writes to Apple Health or Health Connect and passes it to your dashboard. It's a bridge, not a second place to check. If your gear connects directly, which Polar and Withings do, you never need it at all.

Either way you aren't handing your health data over wholesale. You pick exactly which measurements the app may read, you can revoke it in one toggle on your own phone, and nothing in it can quietly reach your contacts, photos or location.

Keeping the dashboard on the web also means the moment we improve something, it's already there next time you open it. No waiting on an app update, no version stuck on an old phone.

Yes. The intake form asks where you train and what you've got, and the programme is built for that space. If your setup changes later, tell your coach and the plan follows you.

Once your intake form is complete and your devices are connected, your dashboard and plan are typically live within a few business days. You'll see the exact date for your case during onboarding.

Yes, inside seven days. Cancel in that window and you pay nothing at all, on any tier and any commitment.

Past seven days there's no refund for change of mind, because you've had the coaching for the weeks you paid for. But there's nothing to stop you leaving: on the no-commitment plan you just cancel, and on a 6 or 12 month commitment you repay the discount you've received and nothing more.

None of this limits your rights under Australian Consumer Law.

Yes. The price your code gives you holds for as long as your subscription lasts. It's not a first-payment discount: your renewal comes through at the same price, this month and every month, while you stay subscribed.

Yes, and it has its own name: Bridge. It's for members only, it isn't sold to anyone joining, and it exists because the usual answer in this industry is to cancel, lose your history, and start again from nothing in six months.

Life interrupts. A holiday, a surgery, a new baby, a stretch at work that eats everything, a month where money is tight. On Bridge your dashboard stays live and your history stays intact. You keep logging whatever is realistic, which some months is everything and some months is just your weight. Once a month a coach checks in on where you actually are, and your targets follow that rather than a goal you're not currently chasing.

The point is what happens when you come back. We know what your body did while you were away, so you restart from where you are, not from scratch. Coming back from two weeks in Bali and coming back from a knee reconstruction are not the same return, and they shouldn't get the same plan. For a surgery we'll want the procedure and date, what stage of the protocol you're at, and what your physio has cleared you for, because that's what your first fortnight back gets built from.

Your rate is held while you're on Bridge, and your commitment pauses with you. Weeks on Bridge don't count toward a 6 or 12 month term, so the end date moves out rather than running down while you're away.

Two-week minimum, so it isn't worth the paperwork for a long weekend. No maximum, because a knee reconstruction is a year. Talk to your coach and we'll set it up.

Yes. This is one of the best reasons to use us, and we've built for it deliberately. A race build, a fight camp, a comp prep or a wedding is exactly when daily oversight earns its money, and exactly when paying for it year-round doesn't.

Tell your coach the date. We'll move you up for the block leading into it, run you at that level through the event, then step you back down to where you were. No penalty for going up, no penalty for coming back, and no restart of anything. Your history, your targets and your dashboard carry straight through.

If none of the three tiers is the right shape for what you're building towards, we'll put a custom package together for the block instead. Say what the event is and when it is, and we'll price it around that.

This isn't the same as pausing, which we don't do. You're stepping between levels of coaching, not switching it off.

Yes, in either direction, and as often as your training genuinely calls for it. Tier changes are done with your coach directly rather than a button, because moving tiers changes both your coaching and your billing, and the two need to move together.

Not yet, and it's genuinely next. The coach view already exists and it's what we run our own roster from every day: every client on one screen, their targets, their modules, their data, what needs attention. It isn't a mockup. What we haven't built is opening it up so another coach can bring their own clients into it.

That's the plan, and it's the part of this Justin actually cares about. He built this because coaching he'd paid for ran on guesswork and screenshots, and the fix shouldn't only work for our clients. A coach who wants their athletes' recovery, load and nutrition in one place, with the number-crunching already done, should be able to have that without building it themselves.

If that's you, say so on the enquiry form and tell us how many athletes you work with and what you're using now. We'd rather build it around a handful of real coaches than guess. The ones who tell us early get first access and a say in what it does.